星级售后服务

我们秉承一切以客户利益为宗旨，用一流的速度、优质的服务提供 “超越客户期望”的星级服务

1、提供一年免费设备保修 ( 自验收合格之日起计算 )，保修期内，非客户人为因素，造成装置故障及损坏，概由我公司无偿负责解公司接到用户电话或书面通知应给予维修服务；但是如因客户使用不当造成上门服务所发生的费用需客户承担。

2、保修期外，提供有偿的配件及维修服务。

3、 及时有效的问题解决机制。在设备出现故障时，接到用户通知后， 尽力 48 小时内实质性应答 72 小时赶到现场进行解决。

4、 设备到货后公司即派专业技术人员进行现场安装调试和指导，并为设备操作人员提供培训

5、 每年至少一次用户回访，提供技术服务与技术支持，进行设备免费检修。

AFTER SALES SERVICE

We provide one year free warranty for ourdevices (after the day of acceptance). During the time warranty, we will provide free partsand service for device faults and damage that not caused by human factors. We will provide

service after receive phones or written notice. But service fees caused by improper use will be covered by customers themselves.

Beyond warranty, we can also provide spare parts and maintenance service with paid.

We also have timely and effective problemsolving mechanism. When any fault happens for our devices, we will response in 48 hours and solve it in field in 72 hours after receiving use’s notice.

We will dispatch technicists to guide installation and commissioning at field after devices arrived at customer’s site, and provides training for device operators.